Refund policy

Thank you for shopping with us! We strive to provide quality merchandise and exceptional service. Please review our return and refund policy below:

  1. Eligibility for Returns
    We accept returns only if the product does not fit correctly. Returns based on personal preference or change of mind are not permitted.
  2. Return Initiation Period
    To qualify for a return, you must initiate the process within 15 days of receiving the item. Items returned outside of this timeframe will not be accepted.
  3. Condition of Returned Items
    All returned items must be in their unworn, unwashed, and undamaged condition, with all tags and packaging intact. Items that do not meet these conditions will not be eligible for a refund or exchange. Trying on the item is totally fine!
  4. Return Process
    To initiate a return, please email us at hassanphillsmerch@gmail.com with the following details:
    • Your order number
    • A brief explanation of the sizing issue
    • Photos of the item (if applicable)
  5. Our team will review your request and provide instructions for the next steps.
  6. Refunds
    Once your return is approved and we receive the item, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note that shipping fees are non-refundable.
  7. Exchanges
    If stock permits, we may offer an exchange for a different size of the same item. If the requested size is unavailable, a refund will be issued instead.
  8. Shipping Costs for Returns
    Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of your merchandise.

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at hassanphillsmerch@gmail.com. We’re here to help!